diff --git a/SUPPORT.md b/SUPPORT.md new file mode 100644 index 000000000..ba6b2f1d4 --- /dev/null +++ b/SUPPORT.md @@ -0,0 +1,57 @@ +# Support for Endless Host Roles (EHR) + +If you need help with EHR, here’s how to get support for different situations: + +--- + +## 1. General Questions + +For gameplay questions, mod features, or general discussion: + +- Ask the **community** on the **[EHR Discord server](https://discord.gg/ehr)** +- Discuss ideas, tips, or suggestions democratically — the community decides what’s best + +--- + +## 2. Bug Reports + +If you encounter a bug or technical issue: + +- Submit a **bug report** through GitHub Issues or Discord +- Include as much information as possible: + - Steps to reproduce the issue + - Platform / version of the mod + - Any relevant logs or screenshots + +--- + +## 3. Reporting Abuse + +If a player is behaving inappropriately in-game or on Discord: + +- Open a **support ticket** on the **Discord server** +- Provide at least one of the following for identification: + - Friend code + - Hashed PUID + - Discord ID +- Include all relevant context and evidence for the report + +--- + +## 4. Response Times + +We aim to respond to **all support requests within 1 hour** whenever possible. + +--- + +## 5. Contributor Support + +If you’re contributing to EHR: + +- Discuss questions or ideas with the community first +- Check **CONTRIBUTING.md** for coding guidelines and workflow +- Respect the democratic decision-making of the project when suggesting major changes + +--- + +Thank you for helping make EHR fun and fair for everyone! 💜